Returns & Exchanges

At MoVida, we are committed to delivering the highest quality artisanal food products. Due to the perishable nature of our items, we offer returns or replacements only for damaged or incorrect shipments reported within 48 hours of delivery.

1

Inspect Your Order

Carefully check your package upon arrival for any signs of damage or missing items to ensure your gourmet products are in perfect condition.

2

Contact Support

If there is an issue, email our support team with your order number and clear photographs of the product and packaging within 2 days.

3

Verification Process

Our quality assurance team will review your request and photographs to determine if a refund, store credit, or replacement is appropriate.

4

Resolution

Once approved, we will process your refund or ship out a fresh replacement at no additional cost to you within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing